After-Sales Service

Wholesale No.05 provide 30-days free after-sales service for all the orders, including returns and refund, etc.

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Return and refund instructions:

How long I have before request a return? We provide a 30-days free after-sales service for all orders.

Starting with the date of the signed off the order from the logistics company.

How can I request a refund?

There are two ways for you to request a refund for your order:

Request a refund on App

So far, we have only provided an after-sales function in the app(Android/iOS). PC is not supported for now. You can request a refund by yourself on the mobile phone.

Request a refund by customer service

If your situation is more complicated, you can contact us with customer service to request a refund for you.

Situations are covered by free after-sales service

Following are some practical examples of what is covered by free after-sales service:

Situation: Some products you purchased in Wholesale No.05 have quality problems or broken within shipping?

Answers: In most cases, we will refund you the products in full.

Situation: You did not receive your package?

Answers: In most cases, we will help you track the package at first. If it is determined that the package has been lost, we will refund the full amount for you.

Situation: Some products have not enough quantity

Answers: In most cases, we will refund you the missing products in full.

NON-RETURNABLE PRODUCT

The following types of product are not accepted for return:

  • Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers, or other markings made with pen or marker, and cracked, dropped, or broken appliances.

  • Discontinued Product: Discontinued and discounted products cannot be returned

  • Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.

  • Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise they were ordered. Promotional and free items may not be returned by themselves.

  • Make-up, Make-up brushes, combs ,and brushes: All sales are final.

Situations are not covered by free after-sales service

Due to the high cost of international logistics and customs duties, the refund is not covered by free after-sales service when meeting the following situations:

  • I received the product; I don't like it.

  • The wrong color and size chosen at the time of purchase cannot be returned or refunded

  • Provide the wrong delivery address, can not return the goods

  • The consignee's phone is always unanswered, and cannot get in touch via email, phone, social media, etc.

  • The customer's failure to cooperate with customs clearance causes the package to be destroyed by the customs.

  • The customer requested that the package be placed in the garage or outside the door, causing the package to be lost.

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